Terms and Conditions
Terms and Conditions
About Us
www.Dunelm.ie is an Irish owned online retailer of ready made curtains, cushions, bedding and home accessories and is operated by Hickey & Company Limited t/a Dunelm. Any references to "we", "us" and "our" shall be deemed to be references to Hickey & Company Limited t/a Dunelm. References to "you" and "your" shall be deemed to be references to the person placing an order via this website.
Our Contact Details:
Hickey & Company Limited t/a Dunelm
41 Hawthorn Road,
Western Industrial Estate,
Dublin 12
Tel: 00353 1-645 8200
Email: customerservices@dunelm.ie
General Terms and Conditions
Making a Purchase
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unclear about any aspects of these terms, please contact us either by telephone on 00353 1 645 8200, by email at customerservices@dunelm.ie or in writing at the above address.
By placing an order via this website you are making an offer to Hickey & Company Limited t/a Dunelm to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Hickey & Company Limited t/a Dunelm for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are dispatched to you. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. All orders received and accepted before 4pm will, subject to availability and where possible, be dispatched on the following day. All orders received and accepted after 4pm will be deemed as received the following day and will be dispatched the day after.
Gift Vouchers
We do not accept gift vouchers for payment on the goods purchased on our website.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. Accordance with Specification: All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.
Stock Availability
We will endeavour to deliver the products to you within 3-5 working days of your account order within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.
Your Right to Cancel
Under the European Directive on Distance Selling you have a statutory right to return goods purchased online within 14 days of receiving your order. During this cooling off period you are entitled to receive a full refund including delivery charges. This fourteen day period begins the day after you receive the item(s) from us. You may return the item(s) either to one of our stores or by post (cost of return postage will not be refunded, we strongly recommend you use a tracking service to return goods by post). Please notify us in writing within fourteen working days of receiving item(s) that you wish to cancel your order.
Returns Policy
If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with all of the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Caring for your Fabrics page or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
Certain items are excluded from our returns policy for hygiene reasons such as bed linen, duvet covers, duvets and pillows. Readymade curtains cannot be returned if the heading tape has been pulled. We do not accept returns for fabric sold by the metre or for special order items such as curtain poles (if an item is special order, it will be outlined on the product page). Return of an item is at your own cost unless the item is faulty. The above does not affect your statutory rights.
Prices
All prices quoted on this website are accurate at the time of publication, are quoted in euro and are inclusive of Irish VAT at the current rate but exclude delivery charges.
You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Dunelm.ie website, herein referred to as the “website”, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights to the extent you purchase our products as a consumer, nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms and Conditions.
If you purchase our products other than as a consumer:
• you acknowledge that our obligations to you are set out in these Terms and Conditions; and
• our total liability to you for all losses arising under or in connection with these Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the product(s) giving rise to any such liability under these Terms and Conditions; and
• you hereby indemnify us in full against all claims and losses incurred or paid by us as a result of or in connection with any incorrect use or application of any products supplied by us.
Nothing in these Terms and Conditions shall exclude or limit our liability for fraudulent representations made by us or for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Terms and Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of these Terms and Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Law
The Conditions shall be governed by and construed in accordance with the laws of Ireland, and you irrevocably submit to the exclusive jurisdiction of the courts of Ireland.
All of the above does not affect your statutory rights.
Promotion & Competition Terms & Conditions
From time to time we offer promotions and competitions on our Dunelm Ireland social channels. These promotions are subject to our standard Terms and Conditions, however, we reserve the right to change the applicable terms and conditions on a promotion by promotion basis.
Promotions are not applicable to Gift Cards nor discounted items and applicable on full priced goods only, not services or shipping. Only one promotional code may be used at a time per purchase and within the timeframe outlined. Promotional codes are not valid when there is a website or instore sale. For more information please contact our customer service team at Tel: 00353 1-645 8200 or Email: customerservices@dunelm.ie
Standard Terms & Conditions of Competition Entry
By participating in any competition or giveaway advertised by Hickey & Company Limited t/a Dunelm or Dunelm Ireland on its Facebook page and/or other Social Media channels (the “Competition”), you confirm that you accept and agree to these competition terms.
1. The Promoter of the Competition is Hickey & Company Limited t/a Dunelm . The Competition is in no way sponsored, endorsed or administered by, or associated with Facebook and/or other Social Media channels. You completely release Facebook/Instagram and/or other Social Media channels from any and all liability associated with this Competition.
2. All Competitions are open to Irish residents only, unless specified, and are not open to employees of Hickey & Company Limited t/a Dunelm, its agents, contractors, consultants, or their families (including de facto spouses) or to other persons assisting with the Competition.
3. Entrants must follow the instructions on the Competition Facebook/Instagram post and/or other Social Media channel to enter this competition.
4. The Competition entry closing and opening dates will be specified on the Competition Facebook/Instagram post and/or other Social Media channel.
5. Hickey & Company Limited t/a Dunelm is not responsible or liable for any late, lost or misdirected entries or for any problems or technical malfunction which may result in delay or failure to enter you into the draw.
6. The winner(s) will be drawn as specified by the Facebook/Instagram Competition post and/or other Social Media channel. The prize winner(s) will receive the prize that is advertised on either the Facebook/Instagram Competition post, the Facebook/Instagram Competition photo and/or other Social Media channel. Hickey & Company Limited t/a Dunelm accepts no responsibility or liability for any prize winner’s enjoyment of any prize or any other costs and expenses that may be incurred by the prize winner relating to the prize or the winner’s enjoyment of that prize (including any travel related costs where relevant and unless otherwise specified in the Facebook Competition post and/or other Social Media channel).
7. Hickey & Company Limited t/a Dunelm will endeavour to notify each of the prize winners by email, text or phone. However, if the winner cannot be reached within three working days, we may redraw a new prize winner without liability to any person. Hickey & Company Limited t/a Dunelm reserves the right to contact the selected winners by other means.
8. Prizes cannot be transferred or exchanged or redeemed for cash. Hickey & Company Limited t/a Dunelm takes no responsibility for entries or prizes that are lost or destroyed.
9. Accepting the prize constitutes a winner’s consent for Hickey & Company Limited t/a Dunelm use his or her name on Facebook/Instagram for Competition transparency without compensation. This includes on the Hickey & Company Limited t/a Dunelm website, direct mail and social media channels.
10. The winner acknowledges that redemption of some prizes may require the winner to be at least 18 years of age or have parental/ guardian consent. We will let you know on our Facebook/Instagram Competition post and/or other Social Media channel.
11. The decisions of Hickey & Company Limited t/a Dunelm on all matters relating to this Competition are final and no correspondence will be entered into Hickey & Company Limited t/a Dunelm reserves the right to verify the validity of an entry or a winner’s right to redeem the prize in accordance with these terms and conditions. Hickey & Company Limited t/a Dunelm reserves the right to amend the prizes offered and these terms and conditions and in its absolute discretion cancel the competition at any time and without prior notice.
13. To the extent permitted by law, Hickey & Company Limited t/a Dunelm excludes any liability it may have to you arising directly or indirectly out of or in connection with this Competition.
14. Any personal information collected as part of this Competition will be held by Hickey & Company Limited t/a Dunelm in accordance with its privacy policy. You have the right to access, update and correct such information.
